This course provides the student with help desk-specific skills. The student learns the fundamental concepts of help desk communication techniques and customer service and focuses on the knowledge, skills, and abilities needed to prepare for entry-level positions in computer user support. The student works with real-world computer support examples, case studies, and activities.
-
School
School of Engineering and Computing
-
Number
2360
-
Subject
Computer (CIS)
-
Semester
As Required
-
Lecture/Lab/Seminar Hours
3 hours of lecture per week
-
Credits
3