This is, by far, the most common Error message received by Portal users. The reason for this error could be one of a few things:
Username was entered incorrectly. This could be a mistyping, caps lock may have been on, or the username being entered is incorrect. If you believe the username is incorrect, visit our Forgot Username page.
Password was entered incorrectly. The main difference between a password error and a username error is that there is the possibility that your password has expired. If you believe the password might be expired, visit our Forgot Password page.
- Manually enter portal.vsc.edu into your URL address bar.
- Bookmark the page after logging in
- Clear your browsers cache (saved data from websites). You can find how to do this by looking at your browsers documentation, or doing a search.
You may also get this error if the account has been locked. This usually happens because of too many attempts to access the account. This applies to mobile devices: cell phones, tablets, laptops, other smart devices, etc. These devices store the user password and automatically attempt to connect to the VTC network when in range. Please update the passwords on these devices as soon as possible. If after 30 minutes, and you have already updated your password on your devices, you are still receiving this error, please contact VTC’s IT department by calling (802)728-1721 or servicedesk.vtc.edu