The Service Desk is here for Users when all else has failed. There are several ways to contact VTC’s IT department.
Why do I need to do an IT Work Order? Can’t I just call?
The IT department enjoys interacting with Students, Faculty, Staff, and the public. The Work Order is not to deter that interaction. It is important, however, to document ANY and ALL work done, beginning at the time it is requested.
It also insures that the job is not lost among the many others that IT is being asked to do.
2. After you log in
- At the very top, right hand side of your Portal page, click the
- Or, click the “VSC Servicedesk” link in the Vermont Tech Links section of the Portal page
I’m at servicedesk.vsc.edu. Now what?
You are given the option to either choose a template, or create your own helpdesk ticket. Either way is fine.
If you can’t find a template that fits your particular needs, click “Create Ticket”.
Please enter ALL information with a * , and be as detailed as you can about your issue. This could include: How long it’s been happening, The wording of the error messages, What you have tried in order to fix the problem, Screenshots are welcome, etc.