Dianne consults and teaches for businesses, professional groups, and organizations in the United States and Canada. Her practical and interactive seminars focus on strengthening individual and group capacity through training and development in leadership skills, change and conflict management, communication skills, customer service training, and facilitation tools and techniques. Dianne has served as an educator for over 30 years and has been recognized for her excellence in teaching. She is a practitioner of Malcolm Baldridge Quality Concepts, the Predictive Index, and DISC. She is a certified facilitator for Developmental Dimensions International Learning (DDI) and, as a life-long learner herself, has completed certificate programs in Crucial Conversations, Veterans on Campus, and Disney’s Institutes on Quality Service and Employee Engagement. Her education includes a B.S. and M.Ed. from the University of Vermont.