Business - Learning and Development

Why do people turn to us for training and development within their organizations? It's because we offer practical, career-focused instruction that is designed to help participants learn new skills they can apply immediately within their organizations. People come to us with excellent technical abilities - they know their work! Our job is to teach participants how to navigate the larger, more influential "people part" of organizational life. This is the stuff that can make things smooth or sticky at work and we love to get people learning in these areas through our customized training and development programs:

Communication Effectiveness, Emotional Intelligence, Giving Feedback that Motivates Others, Conflict Management, Dealing with Difficult People, Customer Service Skills, Coaching Skills, Decision-Making and Delegation Skills, The Art of Listening, Leading Change, Building Strong Teams, Advancing Teams through Team Agreements, Goal Setting and Action Planning, Engaging the Workforce.

Customized Series:

PROFICIENCY BASED LEADERSHIP SERIES

Our proficiency-based leadership series is NOT your typical leadership class.  Each four-hour session focuses on one very specific skill proficiency, in each of the areas of Communication, Conflict, Feedback, Coaching, Team Agreements, and Change. The class is designed to further develop critical skills needed to be an effective leader in today’s multi-generational, rapidly changing environment. Participants must tangibly demonstrate successful application of each skill to their real-life, individual work environment, in order to meet mastery. Classes are lively, fast-paced, and interactive. A combination of group discussions, case studies, professional reading, video clips, and activities are used to deliver training objectives.  Return on investment projects are easily incorporated into this custom-designed leadership series.  Appropriate for leads, supervisors and managers, and upper level leadership teams.

THE HARD SOFT SKILLS

Intended for new or emerging leaders, this connected series of six classes focuses on participants' understanding motivational leadership and why it is important, especially given this time of critical workforce shortages. Each session emphasizes core competencies of positive interpersonal growth and social skills, while learning to manage other people more effectively. The theme embedded in this series is professionalism at work, with the core understanding of how to best motivate other adults. This series includes professional reading and 24 hours of classroom instruction - six sessions, four hours each.  We can recommend the session topics or work with you to design exactly what you need.

UNDERSTANDING BEHAVIORAL STYLES: DISC

We know that behavioral characteristics can be grouped into four styles.  People with similar styles tend to exhibit specific types of behavior common to that style.  By learning these common behavioral characteristics, we can increase communication and, therefore, increase our understanding of one another.  In this training, participants will complete the DISC assessment and review their individual results. The fascination begins when the group of participants come together to learn about all four styles and the impact of these preferences at work.

TRAIN-THE-TRAINER: A SERIES DESIGNED FOR THOSE WHO HAVE TO TEACH OTHERS AT WORK (BUT DIDN'T GO TO SCHOOL TO LEARN TO BE A TEACHER)

This Series is designed to provide employees who need to train others at work with the skills and practical teaching techniques to become effective workplace instructors.  It’s chuck full of teaching “secrets” because the instructor has been teaching for over 30 years!  At the end of this Series, participants will be able to:

• Describe the characteristics of adult learners
• List the different learning styles and the needed accommodations for each style
• Articulate the specific characteristics and uses involved with at least ten teaching techniques
• Describe how they will redirect and re-engage reluctant or unhappy learners
• Demonstrate a complete mini-lesson of instruction using the instructional design modeled in class
• Articulate the continuous improvements they would make to their lessons after completion